Terms and Conditions
1. Introduction
Welcome to Gaede Cleaning Services UK. These Terms and Conditions (“Terms”) govern your use of our website and services. By using our website or hiring our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
2. Services
2.1 Scope of Services
Gaede Cleaning Services UK offers a variety of cleaning services, including but not limited to residential cleaning, commercial cleaning, window cleaning, and specialized cleaning services. The specific services to be provided will be detailed in the service agreement or quote provided to the client.
2.2 Service Availability
Our services are available to customers in Essex and surrounding areas. We reserve the right to refuse service to any customer or location that we deem unsafe or unsuitable for our operations.
2.3 Service Schedule
All services are scheduled based on the availability of our staff and the needs of our clients. Changes to the scheduled service must be communicated at least 24 hours in advance.
3. Pricing and Payment
3.1 Pricing
Prices for our services will be provided in a formal quote before the commencement of any work. All prices are subject to change based on the scope of work, additional services requested, or unforeseen circumstances that require additional labor or materials.
3.2 Payment Terms
Payment for services is due upon receipt of the invoice unless otherwise agreed upon in writing. We accept payment via bank transfer, credit/debit card, or other methods as agreed upon. Late payments may incur additional charges.
3.3 Cancellation Fees
Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee equivalent to 50% of the service charge.
4. Client Responsibilities
4.1 Access to Premises
Clients must ensure that Gaede Cleaning Services UK has access to the premises at the scheduled time of service. If we are unable to access the premises due to client negligence, a cancellation fee may apply.
4.2 Health and Safety
Clients are responsible for ensuring that the premises are safe for our staff to work in. This includes the removal of hazardous materials and informing our staff of any potential risks.
4.3 Pets and Valuables
Clients should secure pets and valuables before our staff arrives. Gaede Cleaning Services UK is not responsible for any damage or loss of valuables that are not properly secured.
5. Liability and Insurance
5.1 Limitation of Liability
Gaede Cleaning Services UK will take all reasonable precautions to protect your property while providing our services. However, we are not liable for any damage to items that are fragile, irreplaceable, or not properly secured.
5.2 Insurance Coverage
Gaede Cleaning Services UK carries liability insurance to cover any accidental damage caused by our staff during the course of our services. Claims must be reported within 24 hours of service completion.
6. Termination
6.1 Termination by Client
Clients may terminate the service agreement at any time with a minimum of 24 hours’ notice. Any services rendered up to the point of termination will be billed accordingly.
6.2 Termination by Gaede Cleaning Services UK
We reserve the right to terminate the service agreement without notice if the client violates any of these Terms or if the working environment is deemed unsafe for our staff.
7. Privacy Policy
7.1 Data Collection
Gaede Cleaning Services UK collects personal data necessary for the provision of our services, including but not limited to names, addresses, and contact information.
7.2 Data Usage
Personal data collected will be used solely for the purpose of providing our services and will not be shared with third parties except as required by law.
7.3 Data Security
We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorized access or disclosure.
8. Amendments
Gaede Cleaning Services UK reserves the right to amend these Terms at any time. Any changes will be posted on our website, and it is the client’s responsibility to review the Terms regularly.
9. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
10. Contact Information
If you have any questions or concerns about these Terms or our services, please contact us at:
Gaede Cleaning Services UK
36 Mortimer Road, Rayleigh,
Essex SS6 9NX
Phone: +44 7516 783422
Email: admin@gaedecleaning.uk